Manage
Customized Facility Management
Focusing on core business activities is the key to achieving a competitive edge. Symetrix can help your business make more efficient use of its resources by providing a comprehensive suite of facility management solutions.
Our portfolio offers a complete range of flexible, worry-free services, tailored to each client’s specific needs and designed to ensure maximum uptime and continuous availability for your data center.
We go beyond maintaining the components of your infrastructure: we manage your facility.
WITH SYMETRIX FACILITY MANAGEMENT SERVICES, YOU GET:
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24/7/365 Service Desk across Canada
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- ITIL® standards-based management services (ITIL is the most widely used IT framework today)
- Incident management (detection, investigation, diagnosis, resolution, report and monitoring) that delivers speedy restoration of normal operations
- Problem management to resolve the root cause of incidents and prevent recurrence of related incidents
- Event management (preventive maintenance, installation)
- Change management and proactive identification of system improvements
- Procurement of new or refurbished equipment and accessories
- Equipment recycling and disposal
- Detailed Service Level Agreement (SLA) – response time, escalation requirements, uptime, scheduled maintenance window, on-site technician delay, etc. – based on client impact criticality
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Complete facility management
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- Monitoring combined with proactive response to alerts and post-incident reporting
- Capacity and availability management
- On-site specialized service engineer
- Technical and safety training program
- Quality assurance and risk management
- Decontamination services
- Room air tightness
- Management of non-technical subcontracted services such as maintenance, security, cleaning and access control
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Assured infrastructure equipment interoperability
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Project management for service maintenance agreements for each site to ensure interoperability of various components
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Health checks and assessments
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- Comprehensive health checks and assessments that provide an overview of your data center infrastructure’s reliability and efficiency
- Expert identification of strengths, weaknesses and opportunities, as well as proactive customer care for your data center infrastructure that can save you time and money
>> Download our brochure (format .pdf)
» Click on a section of the diagram to learn more about a solution.
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Looking for facility
management solutions?
Contact Us
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